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Contents:Welcome to 56K Information Access Windows 95/98/Me/XP Operating System Installation Windows NT Operating Systems Installation Windows 2000 Operating System Installation Troubleshooting > |
56K Faxmodem User's Guide and Reference
TroubleshootingIf you have any difficulty with your modem, first make sure that it was installed correctly.Windows 95/98/NT/Me: Click Start, Settings, and then Control Panel. Double-click the Modems icon. In the "Modems Properties" screen, you should see a description for your modem. Click the Diagnostics tab. Make sure that the correct modem is highlighted. Click the More Info button. You should see a series of commands and responses from the modem. This means that the installation was a success. If your modem is not listed and/or you do not see a series of commands and responses, check that all connectors and power cables are properly connected to your modem and the back of your PC. Check that the modem is switched on and the CS or PWR light is illuminated. Shut down and restart your PC. Check your modem again using the Control Panel as described above. Windows 2000: Click Start, Settings, and then Control Panel. Double-click the Phone and Modem Options icon. Click the Modems tab. Make sure that the correct modem is highlighted. Click the Properties button. Click the Diagnostics tab. Click the Query Modem button. You should see a series of commands and responses from the modem. This means that the installation was a success. If your modem is not listed and/or you do not see a series of commands and responses, check that all connectors and power cables are properly connected to your modem and the back of your PC. Check that the modem is switched on and the CS or the PWR light is illuminated. Shut down and restart your PC. Check your modem again using the Control Panel as described above. My software isn't recognising my modem.Possible solution: Your communications software may not function properly if you have more than one version of the software installed, you are using an older version, or you have more than one communications software package installed on your system. We highly recommend using the communications software provided with your modem on the Installation CD-ROM. Possible solution: Your software's COM port settings may be incorrect. There should be a place in the Setup section of your software that addresses port settings. Make sure the software's port settings match those for your modem. Check your communication software's documentation for instructions on adjusting the port settings in your software. Possible solution: You may not have the correct modem type selected in your software or in Windows. Click Windows Start, Settings, and Control Panel. When Control Panel opens, click Modems. You will see a list of installed modems. You can also add, remove, or view the properties of modems from this window. The U.S. Robotics modem you have installed should be present in the list of installed modems. If none of the modem descriptions in the list matches your U.S. Robotics modem or no modems are listed, your modem is not installed properly. Try reinstalling your modem. Possible solution: If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration and make sure you have the correct modem selected. Double-click My Computer, double-click Dial-Up Networking, right-click the connection you are trying to use, and click Properties. Make sure that the description in the modem box matches the description of the modem you are using. If it doesn't match, select the proper modem description. My modem won't dial out or doesn't answer incoming calls.FOR BOTH DIALING AND ANSWERING PROBLEMS: Possible solution: You may have a bad phone cord connection to your modem, or your phone cord may be plugged into the wrong jack. The phone cord should be plugged into the jack on the modem and into the wall phone jack. Use the phone cord included in your modem's box if possible. OFFICE USERS: Possible solution: You may have plugged your modem's phone cord into a digital line. Contact the department responsible for your phone system if you are unsure whether or not your phone line is digital. If your phone system requires dialling "9" to access an outside line, be sure to add "9" before the number you are dialling. VOICE MAIL USERS: Possible solution: If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your voice mail to restore your normal dial tone. My modem sounds like it's trying to connect to another modem but fails.Possible solution: You may have a poor connection. All calls are routed differently, so try placing the call again. My modem isn't achieving a 56K Internet connection.The V.90/V.92 protocol allows for download speeds of up to 56K, but line conditions may affect the actual speeds during a given connection. Due to unusual telephone line configurations, some users will not be able to take full advantage of V.90/V.92 technology at this time. In order to achieve a 56K connection:
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